PrestaShop Support & Maintenance
It's so clear that the most important thing after running up your store, is to keep it perfoming well to have a well-working online shop! Store managers are always worried about their shop's maintenance and technical matters, but iPresta will handle everything.
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What are the technical and maintenance services?
Here you can find a list of the most common support and maintenance requests we have. If you're looking for another service, please don't hesitate to contact us:
- Technical support for store
- Bug fixing and issues solving
- Speeding up the load time
- Performance enhancement
- Search engines optimization (SEO)
- Technical store's analyzation
- Store marketing consultancy services
- Design enhancement and customizations
- Professional graphic designing services (Banners, logo, gifs, etc...)
- Check store's structure on mobile and tablet devices
- Fix responsibility issues
- Fix performance issues
- Contents (CMS) analysis
- Upgrade services
- Store maintenance
- All other technical solutions!
How much does it cost?
Most of support and maintenance services are estimated by the time our experts spend working on your site. Also some of them like graphical services have fixed prices or customization services have different prices but Our tech support prices starts from $60 / hour for at least 10+ hours support bought to $70 / hour (at least 1 hour bought required).
The exact time spent on your store is recorder in our system by experts carefully and you'll be able to use your saved time for other requests later. We also guarantee that the iPresta's highly experienced experts team will do the services with best quality in shortest time possible.
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Terms of PrestaShop support & maintenance services
Please note that in order to purchase support services you need to read and accept the following terms. We try our best to satisfy you by our high quality services:
- All support requests are to be logged via the support system by emailing firstname.lastname@example.org. No support tickets will be accepted by telephone. This gives us the opportunity to capture all of the information required to fulfil your request as well as automatically feeding the request in to our system with the correct contact details.
- Your support request should contain clear information about the issue that you are having along with any other information that may help to clarify or resolved the issue.
- A new support request should be raised for each individual issue. Please do not list multiple requests within a single ticket.
- Support requests will be dealt with as quickly as possible. This is dependent on the volume of support requests the team are dealing with but your request will, either be resolved, or a development window scheduled within maximum 2 working days.
- Standard Support is provided during normal office hours 08:00am to 04:00pm Saturday to Wednesday and 08:00am to 12:00pm on Thursday [Fridays are weekend in Iran]. Any support work that you request to be completed outside of our standard hours, such as evenings and weekends, will be charged against your support account at 1.5 X the standard rate and considered as an ‘Out of Hours’ service.
- Whilst we will try to help you as much as possible and we understand that urgent issues can arise, out of hours support services should be considered an exception and we can’t commit to fulfilling all out of hours requests immediately.
- Any unused support hours will expire 12-months after the date of purchase.
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